Privacy Policy

Website Visitors

Like many website operators, Known collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Known’s purpose in collecting non-personally identifying information is to better understand how Known’s visitors use its website.

Known also collects potentially personally-identifying information like Internet Protocol (IP) addresses. Known does not use such information to identify its visitors, however, and does not disclose such information, other than under the same circumstances that it uses and discloses personally-identifying information, as described below.

Gathering of Personally-Identifying Information

Users of Known’s business websites need to provide a working email address, but are not required to provide a verified name or other details. All profile data is voluntary. When Known users log in to Known’s websites using Single Sign On from an educational organization or other Known customer (a “Known Customer”), or from such Known Customer’s third-party service like a Learning Management System, Known requires no identifying profile information at all, and management of identifying profile information is the responsibility of the Known Customer or the third party.

In addition, users of Known’s business websites may choose to interact with Known in ways that require Known to gather personally-identifying information. The amount and type of information that Known gathers depends on the nature of the interaction. In each case, Known collects such information only insofar as is necessary or appropriate to fulfill the purpose of the user’s interaction with Known. Known does not disclose personally-identifying information other than as described below. Also, users can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics

Known may collect statistics about the behavior of visitors to its websites. For instance, Known may reveal how many downloads a particular version got, or say which plugins are most popular based on checks from the Known Vendor Services API, a web service used by Known installations to check for new versions of Known and plugins. However, Known does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

Known discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors, and affiliated organizations that (i) need to know that information in order to process it on Known’s behalf or to provide services available at Known’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Known’s websites, you consent to the transfer of such information to them. Known will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors, and affiliated organizations, as described above, Known discloses potentially personally-identifying and personally-identifying information only when required to do so by law, or when Known believes in good faith that disclosure is reasonably necessary to protect the property or rights of Known, third parties, or the public at large. If you are a registered user of a Known website and have supplied your email address, Known may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Known and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Known takes all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally-identifying and personally-identifying information.


A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Known uses cookies to help Known identify and track visitors, their usage of Known website, and their website access preferences. Known visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Known’s websites, with the drawback that certain features of Known’s websites may not function properly without the aid of cookies.

Known Customers' Privacy Policies

Some of Known’s websites, or websites of Known Customers that are powered by Known, may require or permit users to interact with Known Customers. Except as set forth in this Privacy Policy, we do not share your personal information with Known Customers, and we are not responsible for the privacy practices of Known Customers. If you interact with Known Customers in connection with your use of Known’s websites, we suggest you read the privacy policies of such Known Customers.

Privacy Policy Changes

Although most changes are likely to be minor, Known may change its Privacy Policy from time to time, and in Known’s sole discretion. Known encourages visitors to frequently check this page for any changes to its Privacy Policy, but we will email you when we make changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Government Information Requests

Since Known's inception in 2014, we have received and complied with zero requests for information from any government.

Last updated August 26, 2016.