Like many website operators, Known collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Known’s purpose in collecting non-personally identifying information is to better understand how Known’s visitors use its website.
Known also collects potentially personally-identifying information like Internet Protocol (IP) addresses. Known does not use such information to identify its visitors, however, and does not disclose such information, other than under the same circumstances that it uses and discloses personally-identifying information, as described below.
Users of Known’s business websites need to provide a working email address, but are not required to provide a verified name or other details. All profile data is voluntary. When Known users log in to Known’s websites using Single Sign On from an educational organization or other Known customer (a “Known Customer”), or from such Known Customer’s third-party service like a Learning Management System, Known requires no identifying profile information at all, and management of identifying profile information is the responsibility of the Known Customer or the third party.
In addition, users of Known’s business websites may choose to interact with Known in ways that require Known to gather personally-identifying information. The amount and type of information that Known gathers depends on the nature of the interaction. In each case, Known collects such information only insofar as is necessary or appropriate to fulfill the purpose of the user’s interaction with Known. Known does not disclose personally-identifying information other than as described below. Also, users can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
Known may collect statistics about the behavior of visitors to its websites. For instance, Known may reveal how many downloads a particular version got, or say which plugins are most popular based on checks from the Known Vendor Services API, a web service used by Known installations to check for new versions of Known and plugins. However, Known does not disclose personally-identifying information other than as described below.
Known discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors, and affiliated organizations that (i) need to know that information in order to process it on Known’s behalf or to provide services available at Known’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Known’s websites, you consent to the transfer of such information to them. Known will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors, and affiliated organizations, as described above, Known discloses potentially personally-identifying and personally-identifying information only when required to do so by law, or when Known believes in good faith that disclosure is reasonably necessary to protect the property or rights of Known, third parties, or the public at large. If you are a registered user of a Known website and have supplied your email address, Known may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Known and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Known takes all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally-identifying and personally-identifying information.
Since Known's inception in 2014, we have received and complied with zero requests for information from any government.
Last updated August 26, 2016.